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WHAT'S NEW

Reliable Controls

NCH is now a Reliable Controls Authorized Dealer

TIP...
of the Iceberg

Know where your main water shutoff is located

Make a point of locating your main water shutoff, ensure it is well labelled and advise everyone…

Frequently Asked QUESTIONS

FAQ

Do we have 24 hour service?

We have a technician on call 24 hours a day. Service provided after hours is billed at time and a half in addition to a $100.00 call out fee for the Smithers / Telkwa area

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Chimney FAQs

Why can’t I use stove pipe to add some length to my existing chimney?

Chimney systems by code need to be installed once a transition through a combustible (roof or wall) is required. Once the transition to chimney is made the chimney system must be completed through to termination (chimney cap).

Can I add different makes of chimney to my existing chimney system?

No, chimney components from different manufacturers cannot be combined. Code dictates that a chimney system must be comprised of components as certified by one manufacturer. Futhermore, most components are designed in such a way as not to fit correctly if matched with another system's components,  rendering it not only uncertified but extremely unsafe.